Con el propósito de brindar un servicio integral, desde el origen de la mercancía hasta el destino, brindamos la siguiente información a nuestros clientes:

Origen de destino


Gracias por cotizar con Aero Operaciones en breve un asesor se pondrá en contacto con usted.

Encuesta de satisfacción

De servicio al cliente

1. En general, ¿cómo calificaría la calidad de nuestro servicio?

2. ¿Cree que el precio que paga por nuestro servicio es alto, bajo o el justo?

3. ¿Cuál es la probabilidad de que usted le recomiende este servicio a otras personas?

4. En general, ¿con qué frecuencia cumple nuestro servicio con sus expectativas?

5. ¿Qué tan útil ha sido nuestro servicio para usted?

6. En general, ¿qué tan rápido considera que es nuestro servicio?

7. ¿Cuál es la probabilidad de volver a usar nuestro servicio?

8. ¿Con qué frecuencia experimenta problemas con nuestro servicio?

9. En general, ¿cuál es la probabilidad de que usted cambie este servicio por el servicio de otra empresa?

10. ¿A través de qué medio se informó sobre nuestro servicio?


Lo sentimos, para enviar la encuesta debe responder todas las preguntas.

Privacy notice

AERO OPERACIONES ADUANALES, S.A. de C.V. considers the protection of your personal data of the utmost importance; for this reason, this PRIVACY NOTICE was created in order to comply with the Federal Law For the Protection of Personal Data Held by Private Individuals published on the Official Federal Journal on July 5th, 2010, and whose purpose is to protect the personal data we collect from you, setting guidelines regarding how we are allowed to use it and who we can share it with.

This data will be used as follows:

1. For the intended purposes and/or the activities requested from our company.
2. To present the necessary information for the clearing of goods.
3. To collect and safeguard the information required by Customs Law.
4. For activities related to the company’s corporate purpose.

AERO OPERACIONES ADUANALES, S.A. de C.V., located in Avenida 605 No 3, Colonia Unidad Habitacional San Juan de Aragón 3a Sección, Delegación Gustavo A. Madero, ZIP Code 09770 in Mexico, Federal District, is responsible for the use and protection of the data it collects through the following contacts:

Contact: Lic. Rossana Cecilia Estrella Gabilondo
Address: Avenida 605 No 3, Colonia Unidad Habitacional San Juan de Aragón 3a Sección, Delegación Gustavo A. Madero, ZIP Code 09770, Mexico, D.F.
E-mail: estrella@aeroperaciones.com
Phone Number: 5799-2919 / 5766-7032 / 5766-6912

Contact: Lic. Veronica Piz Enriquez.
Address: Avenida 605 No 3, Colonia Unidad Habitacional San Juan de Aragón 3a Sección, Delegación Gustavo A. Madero, ZIP Code 09770, Mexico, D.F.
E-mail: veropiz@aeroperaciones.com
Phone Number: 5799-2919 / 5766-7032 / 5766-6912

Your personal data will be used in order to provide the services and products you have requested, inform you of any related changes, and to evaluate the quality of the service we provide. For these purposes, we require the following information:

  • Copy of the Entrust Letter.
  • Copy of the Company’s Incorporation Deed.
  • Copy of the Power of the Legal Representative that signs the Entrust Letter.
  • Copy of the Legal Representative’s Official Identification.
  • Copy of the Taxpayer Identification Number.
  • Current Fiscal Residence or latest modification to the Fiscal Residence (R1 and/or R2)
  • Copy of a Proof of Residence, no older than three (3) months (water, electricity or telephone bills)

You have the right to access, rectify and cancel your personal information, as well as opposing its use or revoke the consent you may have granted for that purpose, by sending an e-mail addressed to any of the people responsible of the use, protection and maintenance of your personal information, using the following request:

The written request for the rectification and/or cancellation of your personal data must contain:

  1. The name and address of the owner, specifying the medium through which we should communicate our response to your request.
  2. Any document(s) that prove(s) the identity and/or legal representation of the owner.
  3. Specification regarding the data over which the rectification, cancellation and/or opposition of use will be exercised.

Furthermore, we would like to inform you that your personal information may be transferred and used nationally and internationally by parties external to this company. If you do not state your opposition to this transference, it will be understood that you consent to this.

I do not consent to my information and data being transferred as described here.

Your personal information will be kept under the strictest confidentiality, and will not be used for any purpose other than those stated above, unless this Privacy Policy undergoes any significant changes.

Any modifications to this Privacy Notice may be consulted at www.aeroperaciones.com
With nothing further to add, I will be glad to assist with any questions or concerns regarding this Privacy Notice.