Experience that flies

Founded in 1995, and a member of the IATA since 1997, Aero Operaciones Aduanales S.A. de C.V., was created with the goal of facing the challenges of a globalized market, integrating all the necessary services for Foreign Trade in a single company.

We offer complete, agile and timely services, providing effective and productive results by giving our clients the personalized attention they deserve, always aiming to solve each of their needs in matters of Foreign Trade.

With correspondents located in all the main cities within the Mexican Republic, we can provide nationwide service.

Additionally, acting as both Customs Agents and Freight Brokers allows us to offer an integral service for land, air, and sea shipments.

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Encuesta de servicio

Social responsibility policy

VISIÓN

To become the leading customs agency in matters of imports, exports, and clearing of goods, making a difference in our clients’ presence within the global market as a preferred supplier.

MISIÓN

To be the leading Foreign Trade Company within the Mexican market, with an international presence and recognition as a reliable and responsible purveyor of quality services for any and all necessary customs brokerage operations.

Corportate social responsbility policy

Aero Operaciones Aduanales is committed to the development of its employees, providing constant training and improving work conditions and employee satisfaction, as well as actively working to help balance the work and family lives of all members of the communities where we work.

As a company, Aero Operaciones Aduanales is also committed with its social environment; for this reason, we actively participate in the improvement and social development of the communities where we work through contributions, both financial and in kind, to all places where we believe we can boost our community’s development.

Aero Operaciones Aduanales cares and looks after the environment, bringing awareness to all its members regarding the responsible use of resources, recycling and reducing waste, using electrical energy and water in a sustainable manner, and extending this compromise with our environment to every place in which we work.

Aero Operaciones Aduanales also cares for the wellbeing and safety of all its members. For this reason, we work to guarantee the safety of our employees while performing each and every one of our activities, complying with all the applicable laws and government regulations.

As a company, Aero Operaciones Aduanales is ruled by strict ethical principles in economic, environmental and social matters.

Aero Operaciones Aduanales establishes strict criteria and responsibilities for its compliance with all the legal requirements applicable to its activities.

Aero Operaciones Aduanales pays special attention to our clients’ feedback, adapting its services to their own quality standards, which results in a greater level of customer satisfaction and client preference.

Aero Operaciones Aduanales establishes and maintains long-term relationships with all its suppliers, guaranteeing timely payments, fair deals, and transparency in all of its negotiations.

It is also worth mentioning that Aero Operaciones Aduanales is aligned with the 10 principles of the UN Global Compact.

Código de conducta

Our company’s prestige and reputation is built on the honest and responsible behavior of all its members. This code of conduct establishes the guidelines that dictate our actions while performing our activities in order to fulfil our company’s Mission and Vision, and it is indistinctly applicable to all members of our company.

General conduct

Our company’s prestige and reputation is built on the honest and responsible behavior of all its members. This code of conduct establishes the guidelines that dictate our actions while performing our activities in order to fulfil our company’s Mission and Vision, and it is indistinctly applicable to all members of our company.
GENERAL CONDUCT

We have an obligation to respect the human rights and interests of every member of our company, as well as those of the organizations that we work with, acting honestly, responsibly and with transparency at all times.

CLIENTS: Our commitment is to offer a high quality service for our clients, treating them with respect and honesty at all times.

SUPPLIERS: Our company’s commitment is to treat all of its suppliers with honesty, reliability and transparency, in order to develop relationships that are beneficial to both parties, based on quality and competitive pricing.

PERSONNEL: We are committed to creating a positive and enriching environment for all our workers, treating each other with respect, trust, and without discrimination based on religion, gender, age or nationality. We also have a commitment to provide safe work conditions and improve the abilities of all our employees.

Gracias por cotizar con Aero Operaciones en breve un asesor se pondrá en contacto con usted.

Encuesta de satisfacción

De servicio al cliente

1. En general, ¿cómo calificaría la calidad de nuestro servicio?

2. ¿Cree que el precio que paga por nuestro servicio es alto, bajo o el justo?

3. ¿Cuál es la probabilidad de que usted le recomiende este servicio a otras personas?

4. En general, ¿con qué frecuencia cumple nuestro servicio con sus expectativas?

5. ¿Qué tan útil ha sido nuestro servicio para usted?

6. En general, ¿qué tan rápido considera que es nuestro servicio?

7. ¿Cuál es la probabilidad de volver a usar nuestro servicio?

8. ¿Con qué frecuencia experimenta problemas con nuestro servicio?

9. En general, ¿cuál es la probabilidad de que usted cambie este servicio por el servicio de otra empresa?

10. ¿A través de qué medio se informó sobre nuestro servicio?

X

Lo sentimos, para enviar la encuesta debe responder todas las preguntas.

Privacy notice

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AERO OPERACIONES ADUANALES, S.A. de C.V. considers the protection of your personal data of the utmost importance; for this reason, this PRIVACY NOTICE was created in order to comply with the Federal Law For the Protection of Personal Data Held by Private Individuals published on the Official Federal Journal on July 5th, 2010, and whose purpose is to protect the personal data we collect from you, setting guidelines regarding how we are allowed to use it and who we can share it with.

This data will be used as follows:

1. For the intended purposes and/or the activities requested from our company.
2. To present the necessary information for the clearing of goods.
3. To collect and safeguard the information required by Customs Law.
4. For activities related to the company’s corporate purpose.

AERO OPERACIONES ADUANALES, S.A. de C.V., located in Avenida 605 No 3, Colonia Unidad Habitacional San Juan de Aragón 3a Sección, Delegación Gustavo A. Madero, ZIP Code 09770 in Mexico, Federal District, is responsible for the use and protection of the data it collects through the following contacts:

Contact: Lic. Rossana Cecilia Estrella Gabilondo
Address: Avenida 605 No 3, Colonia Unidad Habitacional San Juan de Aragón 3a Sección, Delegación Gustavo A. Madero, ZIP Code 09770, Mexico, D.F.
E-mail: estrella@aeroperaciones.com
Phone Number: 5799-2919 / 5766-7032 / 5766-6912

Contact: Lic. Veronica Piz Enriquez.
Address: Avenida 605 No 3, Colonia Unidad Habitacional San Juan de Aragón 3a Sección, Delegación Gustavo A. Madero, ZIP Code 09770, Mexico, D.F.
E-mail: veropiz@aeroperaciones.com
Phone Number: 5799-2919 / 5766-7032 / 5766-6912

Your personal data will be used in order to provide the services and products you have requested, inform you of any related changes, and to evaluate the quality of the service we provide. For these purposes, we require the following information:

  • Copy of the Entrust Letter.
  • Copy of the Company’s Incorporation Deed.
  • Copy of the Power of the Legal Representative that signs the Entrust Letter.
  • Copy of the Legal Representative’s Official Identification.
  • Copy of the Taxpayer Identification Number.
  • Current Fiscal Residence or latest modification to the Fiscal Residence (R1 and/or R2)
  • Copy of a Proof of Residence, no older than three (3) months (water, electricity or telephone bills)

You have the right to access, rectify and cancel your personal information, as well as opposing its use or revoke the consent you may have granted for that purpose, by sending an e-mail addressed to any of the people responsible of the use, protection and maintenance of your personal information, using the following request:

The written request for the rectification and/or cancellation of your personal data must contain:

  1. The name and address of the owner, specifying the medium through which we should communicate our response to your request.
  2. Any document(s) that prove(s) the identity and/or legal representation of the owner.
  3. Specification regarding the data over which the rectification, cancellation and/or opposition of use will be exercised.

Furthermore, we would like to inform you that your personal information may be transferred and used nationally and internationally by parties external to this company. If you do not state your opposition to this transference, it will be understood that you consent to this.

I do not consent to my information and data being transferred as described here.

Your personal information will be kept under the strictest confidentiality, and will not be used for any purpose other than those stated above, unless this Privacy Policy undergoes any significant changes.

Any modifications to this Privacy Notice may be consulted at www.aeroperaciones.com
With nothing further to add, I will be glad to assist with any questions or concerns regarding this Privacy Notice.

BEST REGARDS,
LIC. ROSSANA CECILIA ESTRELLA GABILONDO

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